Normally the helpDesk users has only read only access to the users information.Please find the below steps to give previlages as only READ access.
1.Login as Admin(XELSYSADM) User.
2.Manage Organization --> Search for the orgzanization-->Select the organisation
3.Select "Administrative Groups" from the drop down --> Assign(or create) the Group and Give "Read" Access.
4.Now go the user(say 785444) which needs the user with only read access
5.Assign the group to the user(785444)
6.NOw login as the user(785444)
7.The user will have only read access.
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